DISEÑO Y PROPUESTA DE MODELO DE EVALUACIÓN DOCENTE: CASO UNIVERSIDAD TECNOLÓGICA DE TIJUANA
DISEÑO Y PROPUESTA DE MODELO DE EVALUACIÓN DOCENTE: CASO UNIVERSIDAD TECNOLÓGICA DE TIJUANA
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DOI: https://doi.org/10.22533/at.ed.82081126140115
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Palavras-chave: evaluación docente, desempeño académico, estudiantes, educación superior, mejora continua.
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Keywords: faculty evaluation, teaching performance, student assessment, higher education, continuous improvement.
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Abstract: Faculty performance evaluation is a key mechanism for quality assurance in higher education institutions, as it provides systematic information about teaching practices, identifies strengths and areas for improvement, and supports decision-making related to professional development and institutional improvement. In this context, the present study aims to analyze the faculty evaluation procedure implemented at the Technological University of Tijuana (Universidad Tecnológica de Tijuana, UTT), identify the main factors that influence how students evaluate their instructors, and examine the institutional use of evaluation results to improve teaching performance. The study is based on a documentary review and a comparative analysis of the faculty evaluation instruments applied at UTT since 2005, considering changes in evaluation dimensions, weighting schemes, and the number of items included in the questionnaires. The analysis focuses specifically on the quarterly evaluations conducted between 2016 and 2020, a period characterized by significant modifications to the evaluation model and the consolidation of institutional strategies for addressing low evaluation results. Particular attention is given to the actions implemented by the Academic Secretariat for faculty members who obtained scores below the institutional benchmark of 80 points. A quantitative, descriptive research design was adopted. Data were collected through the administration of a survey to a representative sample of 310 students from different academic terms who had previously participated in the faculty evaluation process. The survey instrument included Likert-scale items aimed at identifying the criteria students consider most relevant when evaluating their instructors, such as subject-matter expertise, teaching methodology, classroom performance, assessment of learning, and use of instructional materials. In addition, open-ended questions were incorporated to explore students’ perceptions regarding the effectiveness of improvement actions implemented by faculty members and to gather suggestions for enhancing the evaluation instrument. The results indicate that students place greater importance on academic and pedagogical aspects, particularly instructors’ mastery of course content, the way classes are taught, and overall teaching performance. In contrast, factors such as instructors’ personality, interpersonal relationships with students, and the grades obtained by students have a considerably lower influence on evaluation outcomes. These findings suggest that student evaluations are primarily based on professional and instructional criteria rather than personal or affective considerations. Furthermore, most respondents consider the evaluation questionnaire to be appropriate; however, they express the need to include open comment sections and to facilitate access to the evaluation process through digital platforms that can be used from any electronic device. The analysis of institutional follow-up actions shows that targeted faculty training programs implemented for instructors with low evaluation scores contributed to significant improvements in subsequent evaluation results. This evidence highlights the importance of continuous professional development as an effective strategy for improving teaching performance and strengthening the impact of evaluation systems. Based on the findings and considering the context generated by the COVID‑19 pandemic, this study proposes an updated faculty evaluation procedure that is fully administered online, accessible from any electronic device outside university facilities, and supported by more effective feedback mechanisms. The proposed model seeks to enhance transparency, student participation, and continuous improvement of teaching practices, contributing to the achievement of institutional quality objectives in higher education
- Rodolfo Martinez Gutierrez
- Cesar Fabricio Ornelas León